We arrived late and got our key from the key-safe. Upon reaching the room, we realised that the room was two stories up and no elevators at the resort.
This wouldnt have been a big thing for most visitors I’m sure, however, my partner has suffered a spinal injury and climbing stairs is a killer. We decide to make do, but after 2 days we realised we couldnt do it any longer.
We met a nice man named Midori, he was a handyman/groundskeeper at the resort. He took us to Reception and they looked for a ground level apartment for us. But the only one was being renovated.
Regardless, they said they would fasttrack the renovations and we could move in in a couple of days. That next morning, much to our surprise, we were told we could move in that afternoon.
Wow! We were really impressed.
Now we had the Tropical Haven, easy walk to the pool from our private patio, and Belinda enjoyed the best holiday she ever had.
The staff went above and beyond for us and we ended up extending our stay another week, we were so pleased.
Belinda and I had the best time in a friendly Resort near all the beach/ reef and rainforest experiences to enjoy.
We Love Whiterock!
Belinda and Colin
Editor’s Note: Ground Floor apartments are available to be booked online and on the phone. Please select this Apartment Type if you have similar needs, and do not hesitate to notify the Resort Reception during your stay if we can be of any further assistance. Renovations on WorldMark South Pacific Club by Wyndham Cairns have been completed. Happy Holidaying!